QueenAU Casino Cookie Policy

At QueenAU Casino, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them when you visit our platform, and what choices you have regarding their use. By continuing to browse our site or by using the QueenAU Casino app, you agree to our use of cookies as described in this document.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. We use cookies to help our platform function correctly, to understand how you interact with our services, and to improve your overall experience. Cookies allow us to remember your preferences, keep you logged in, and ensure our site performs as expected. When you access QueenAU through a web browser or download our Android APK, cookies and similar technologies may be used to enhance your session.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website to operate correctly. Without them, services such as secure login to your QueenAU Casino account, navigation between pages, and access to your balance or bonus wallet would not function. We do not require your consent to use strictly necessary cookies, as they are fundamental to delivering our services.

Performance and Analytics Cookies

We use performance cookies to collect information about how visitors use our site — for example, which pages are visited most often and whether users receive error messages. Here at QueenAU Casino, we use this data in an aggregated, anonymised form to improve how our platform works. These cookies do not identify you personally.

Functional Cookies

Functional cookies allow our website to remember choices you make — such as your preferred language, region settings for AUD transactions, or whether you have previously logged in. Our QueenAU platform uses these cookies to provide a more personalised experience. For example, if you use PayID for deposits, we may remember this preference for future sessions.

Targeting and Marketing Cookies

We may use targeting cookies to deliver content and promotions that are relevant to your interests. These cookies track your browsing behaviour across our site and help us show you relevant offers, including information about the QueenAU bonus, welcome promotions, and daily rewards. Marketing cookies may be placed by us or by trusted third-party partners.

Third-Party Cookies

Some cookies on our site are set by third-party service providers. We work with security partners including iovation and ThreatMetrix to help protect our platform and your account. Our game providers — including Booongo, JILI, Aristocrat, EVO888H5, and others — may also set cookies in connection with the games they deliver. We do not control third-party cookies, and we recommend you review the relevant third-party privacy policies for more information.

How We Use Cookie Data

At QueenAU Casino, we use the information collected through cookies for the following purposes:

• To authenticate your queenau casino login and keep your session secure
• To remember your deposit method preferences, including Australian local bank transfers and PayID
• To personalise your gaming experience across pokies, live casino, sports, and jackpot games
• To monitor site performance and troubleshoot technical issues
• To deliver information about the QueenAU no deposit bonus, welcome offers, and VIP promotions
• To fulfil our obligations under our Gaming Curaçao licence and applicable security certifications
• To support responsible gambling features and player protection tools in line with GamCare standards

Cookies and the QueenAU App

When you use our QueenAU Casino app — available as both a mobile-first browser experience and an Android APK download — similar tracking technologies may be used. Our QueenAU Casino app uses device identifiers and session tokens that function similarly to cookies to ensure secure access, maintain your preferences, and enable features like our loyalty programme and VIP rewards. By using the queenau app, you accept that these technologies are necessary for its operation.

Your Cookie Choices

We respect your right to control how cookies are used. You have several options available to you:

• Browser Settings: Most web browsers allow you to refuse or delete cookies through your settings. Please note that disabling cookies may affect the functionality of our site, including the ability to complete your queenau login or access your account.
• Consent Banner: When you first visit our site, we will present a cookie consent banner. You may accept all cookies or manage your preferences by category.
• Opt-Out of Analytics: You may be able to opt out of analytics tracking through your browser or through opt-out tools provided by our analytics partners.
• Third-Party Opt-Outs: For cookies set by third parties, please refer to those providers' own opt-out mechanisms and privacy policies.

Please be aware that certain cookies — particularly strictly necessary ones — cannot be disabled, as they are required for the basic functioning of our platform. If you disable other categories, some features of QueenAU may not work as intended.

Cookie Retention

Different cookies remain on your device for different periods. Session cookies are deleted automatically when you close your browser. Persistent cookies remain on your device for a set period — typically between 30 days and 12 months — or until you delete them manually. We review the cookies we use regularly and update retention periods where necessary to ensure we only keep data for as long as it is needed.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. When we make material changes, we will notify you by posting the updated policy on our site. We encourage you to review this page periodically. Your continued use of our QueenAU Casino platform following any update constitutes your acceptance of the revised Cookie Policy.

Contact Us

If you have any questions about how we use cookies or about your privacy rights, we are here to help. Our support team is available 24/7 via live chat, Telegram, Facebook, and WhatsApp. You can also reach us directly through the contact options listed on our website at queenau.site. We are committed to responding to your queries promptly and transparently.