QueenAU Casino Privacy Policy

At QueenAU Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at queenau.site. By using our services — including the QueenAU Casino app, live chat, or any of our promotions — you acknowledge and agree to the practices described in this document. We encourage you to read it carefully before registering or logging in to your account.

Who We Are

Here at QueenAU Casino, we operate as a member of the SpeedAU / United AU Partnership network. Our platform holds a licence issued by Gaming Curaçao (GC) and is certified by BMM and iTech Labs. We employ industry-leading security technologies — including iovation and ThreatMetrix — to safeguard the integrity of every session on our site. Our services are directed primarily at players in Australia, and all transactions are conducted in AUD.

Information We Collect

When you register, use the QueenAU app, or interact with our platform in any way, we may collect the following categories of personal information:

• Identity data: your full name, date of birth, and government-issued identification documents
• Contact data: email address, phone number, and messaging handles (e.g. Telegram, WhatsApp, Facebook)
• Financial data: PayID details, Australian local bank account information used for deposits and withdrawals
• Technical data: IP address, device type, browser type, and usage logs
• Transactional data: deposit history, withdrawal requests, bonus usage, and gaming activity
• Marketing preferences: your choices regarding communications and promotional offers

We collect this information through your registration form, your use of the QueenAU Casino login process, communications with our 24/7 support team, and automatic tracking technologies deployed on our platform.

How We Use Your Information

At Queen AU, we use your personal data for the following purposes:

• To verify your identity and comply with our licensing obligations under Gaming Curaçao regulations
• To process deposits (minimum AUD 10) and withdrawals (minimum AUD 50) via PayID and Australian bank transfers
• To deliver and manage bonuses, including the QueenAU bonus offers such as Welcome Bonuses, Daily Rewards, Lucky Box, and VIP programmes
• To send you relevant promotional communications, including information about the QueenAU no deposit bonus and other offers — only where you have consented
• To maintain the security of your account and detect fraudulent activity using iovation and ThreatMetrix tools
• To improve the functionality of our platform, including the QueenAU Casino app and mobile browser experience
• To provide personalised customer support via Live Chat, Telegram, Facebook, and WhatsApp

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: to fulfil our obligations when you create an account and use our services
• Legal obligation: to comply with anti-money laundering (AML), responsible gambling, and licensing requirements
• Legitimate interests: to protect our platform, prevent fraud, and improve user experience
• Consent: where you have explicitly opted in to receive marketing materials or QueenAU casino bonus notifications

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted service providers who assist us in operating our platform. These include:

• Payment processors and banking partners facilitating AUD transactions via PayID and local bank transfers
• Game providers such as Aristocrat, JILI, Booongo, EVO888H5, and others whose software powers our pokies, live casino, and jackpot games
• Fraud prevention and cybersecurity providers (iovation, ThreatMetrix)
• Licensing authorities and regulatory bodies, when required by law
• GamCare and responsible gambling organisations, where player protection obligations apply

All third parties we engage are contractually bound to handle your data securely and only for the purposes we specify.

Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable law and our licensing conditions. Should you close your QueenAU Casino account, we may retain certain data to meet our legal, regulatory, and financial reporting obligations.

Your Rights

Depending on applicable privacy laws, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to legal retention requirements
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact our support team via Live Chat, available 24/7 on our platform.

Cookies and Tracking Technologies

Our QueenAU Casino platform uses cookies and similar tracking tools to enhance your browsing experience, remember your preferences, and analyse traffic patterns. These technologies help us ensure the queenau casino login process is smooth and secure. You may adjust your cookie settings through your browser, though disabling certain cookies may affect platform functionality.

Security Measures

We are committed to protecting your data through robust technical and organisational safeguards. Our platform is secured with SSL encryption, and we utilise iovation and ThreatMetrix technologies to detect and prevent unauthorised access. We regularly review our security practices to maintain the highest standards of data protection across our web platform, Android APK app, and all customer-facing services.

Responsible Gambling and Data

At Queen AU, we are certified by GamCare and committed to responsible gambling. Where necessary, we may process your gaming activity data — including your use of the queenau pokies section, jackpot games, and live casino — to identify signs of problem gambling and apply appropriate safeguards. This processing is carried out in your best interests and forms part of our obligations as a licensed operator.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via the platform or through your registered contact details. We encourage you to review this page periodically to stay informed about how we protect your personal information. Continued use of our services following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team. We are available 24/7 via Live Chat at queenau.site, or through our official Telegram, Facebook, and WhatsApp channels. We are always here to assist you.